Carer Training
Our carers must all complete the Care Certificate within 3 months of starting with us. They must also complete our mandatory training schedule before starting with us and this is refreshed every 6 - 12 months depending on the course.
Some carers have also completed additional training to compliment the mandatory training that we provide. Any additional training that carers have done will be under our "meet our team" tab and under the individual carer.
Caring for People with Autism
Our Autism training covers:
- What is Autism?
- Causes of Autism
- Diagnosis
- Other conditions
- Care and support
- Behaviours that challenge
- Safeguarding adults with Autism
- Communicating with people with Autism
Data Protection and Cyber Security
Our Data Protection and Cyber Security training covers:
- Data protection rights and responsibilities
- My responsibilities as a carer
- Peoples rights
- Keeping data secure
- Sharing confidential data
- Recording and disposing of data
- Threats to data security
- Fraud and scams
- Safe use of digital services
- Safe keeping of paper records
- What is a data breach?
- Data confidentiality
- Availability of data
- Data integrity
- Receiving data in error
Duty of Candour
Our Duty of Candour training covers:
- What the types of Duty of Candour are
- What a notifiable safety incident is
- How to identify and respond to a notifiable safety incident
- The correct procedure to follow when facing a notifiable safety incident
Principles of Person Centred Care
Our Person Centred Care training covers:
- The 6 C's of care
- Building relationships
- Wellbeing
- Person centred values
- Individuality
- Rights
- Choice
- Privacy
- Independance
- Dignity
- Respect
- Partnership
- Care plans
Infection Prevention and Control
Our Infection Prevention and Control training covers:
- Causes of infection
- Agreed ways of working
- Responsibilities
- How infections are spread
- Personal Protective Equipment
- Cleaning
- Preventing exposure to blood and bodily fluids
- Laundry
- Personal hygiene
- Safe food handling
- Waste disposal
- Managing health and reporting infections
- Safe management of urinary catheters
Medication Awareness
Our Medication training covers:
- Legislation
- Types of medication
- Prescribing
- Storage
- Disposal
- Independence and choice
- Maintaining medical records
- Collection, storage and disposal
- EMAR awareness
- STOMP training
- Supporting self administration
- Contraindications, allergies and overdoses
- Monitored dosage systems
- Reporting mistakes
- Medication records
- Recognising and reporting changes
- Topical medication
- Covert administration
Lone Worker
Our Lone Worker training covers:
- The law and risk assessments
- Responsibilities
- Lone working risks and controls
- Reporting incidents and accidents
- Emergency procedures, training and communication
- Monitoring and review
Risk Assessment
Our Risk Assessment training covers:
- The law and principles of risk assessment
- Responsibilities
- Risk assessment factors
- Identifying hazards, who could be harmed?
- Evaluate the risk
- Precautions
- Recording your findings
- Review and update
- Risks and controls
Role of the Home Carer
Our Role of the Home Carer training covers:
- Care activities
- Policies and Procedures
- Code of practice
- Values
- Working in partnership
- Health and Safety
- Worker relationships
- Equality and Diversity
- Confidentiality
- Risk Assessment
Health and Safety
Our Health and Safety training covers:
- The law
- The care workers responsibility
- Risk assessment and the care plan
- Slips, trips and falls
- Moving and assisting
- COSHH
- Infection control
- Food safety
- Work equipment, gas and electrical safety
- Fire safety
- Injury and disease
- First aid
- Personal safety
- Occupational stress
Fire Safety
Our Fire Safety training covers:
- Risk assessment
- The heat tetrahedron
- Heat sources
- Fire prevention
- Smoking
- Kitchens
- Awareness
- Fire extinguishers
- What to do in an emergency
- Evacuation equipment
Food Safety
Our Food Safety training covers:
- Personal hygiene
- Purchase and receipt of food
- Storage
- Work areas and cleaning
- Food preparation and handling
- Cooking, cooling and serving
Safeguarding Adults
Our Safeguarding Adults training covers:
- Role of the care worker in maintaining a culture that safeguards
- Legislation and policy
- Concept and definition of abuse
- Signs and symptoms of abusive behaviour
- Responding and reporting abuse
Moving and Assisting
Our Moving and Assisting training covers:
- Safe moving principles
- Manual handling - Wheelchairs, slide sheets, transfer boards, hoists and beds
- Assisting people to move
- Bed mobility
- Hoisting
- Falls and emergency handling
- Using the toilet
- Bathing
- Controversial techniques
- Legal background
- Risk assessments
- Policies and procedures
- Your spine
- Bain pain risk factors
- Working together
- Benefits of mobility to individuals
Personal Care Tasks
Our Personal Care Tasks training covers:
- Applying eye drops
- Applying ear drops
- How to use a bedpan
- Assisting a person to eat
- How to ensure good oral hygiene
- Support with drinking
Pressure Ulcer Prevention
Our Pressure Ulcer Prevention training covers:
- How do pressure ulcers occur?
- Pressure ulcer risk factors
- Common sites of pressure ulcers
- Preventative care
- Pressure relieving devices
Dementia Care
Our Dementia Care training covers:
- Understanding dementia
- What does dementia mean for individuals?
- Exploring the myths and stereotypes of dementia
- The main conditions that cause dementia
- The bookcase analogy for memory
- The person centred theory of dementia
- The VIPS framework
- Person centred qualities
- Person centred skills
- Understanding people with dementia
- Understanding negative care practice
- Promiting positive care practice
- Effective communication skills
- Engaging people with dementia in activities
- Keeping people safe
CPR & Defibrillation
Our CPR and Defibrillation training covers:
Defibrillation training covers the practical use of an automated external defibrillator (AED) and includes skills like performing CPR, assessing a cardiac emergency, and understanding safety protocols. Courses also teach how to combine AED use with CPR to maximize survival chances, operate the specific AED model, and know the legal and ethical aspects of using the device.
Key topics covered in defibrillation training:
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Basic Life Support (BLS) and CPR: Training includes learning and practicing the correct techniques for cardiopulmonary resuscitation.
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Incident assessment: You will learn how to quickly assess a situation to determine if a cardiac arrest has occurred and if the AED is necessary.
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AED operation: This includes a hands-on component where you learn how to use a specific AED model, covering its basic functions and operational procedures.
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Safety protocols: You will learn about the safety aspects of using a defibrillator, including legal and ethical considerations.
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Combining AED and CPR: Training focuses on how to effectively use the AED alongside CPR to increase the victim's chances of survival.
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Emergency response: You will learn how to respond confidently and effectively to a cardiac emergency, including how to manage a casualty who is unresponsive and not breathing.
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Aftercare: Training covers the steps to take after using the AED and basic maintenance of the device.
End of Life Care
Our End of Life Care training covers:
- Defining end-of-life and palliative care
- Common core principles
- Guidance and legislation related to end-of-life care
- Person centred care and support
- Communication
- Assessment and care planning in end-of-life care
- Symptom management: maintaining comfort and wellbeing
- Religion, spirituality and cultural diversity
- Ethical dilemmas and decision making in end-of-life care
- The death of an individual
- Family and individual support in end-of-life care
- Safe care and managing stress in end-of-life care
Equality, Diversity and Inclusion
Our Equality, Diversity and Inclusion training covers:
- The legal perspective
- Understanding prejudice, discrimination and stereotyping
- Equality, Diversity and Inclusion in care practice: Religion and beliefs, racial and cultural diversity, disability equality, sexual orientation and gender reassignment
- Providing personal care that supports equality, diversity and inclusion
- Catering for diverse dietary needs
- Providing inclusive recreational activities and a sense of wellbeing
Raising Concerns and Whistleblowing
Our Raising Concerns and Whistleblowing training covers:
- Talking openly about issues and concerns
- Concerns that must be raised
- How to raise a concern
- Responding to inaction
- Benefits of raising concerns and whistleblowing
The Care Certificate
The Care Certificate is a set of standards that health and social care support workers must achieve to demonstrate they have the necessary skills, knowledge, and behaviors to provide safe, compassionate, and high-quality care. Developed by Skills for Health, Skills for Care, and NHS England, it is a mandatory qualification for new care assistants and social care support workers. The certificate includes 16 standards, covering topics like duty of care, communication, and infection control, and requires both theoretical and practical assessment before it can be awarded. All of our care workers have 3 months to complete this before starting.
The 16 standards are:
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Understand your role: How to work professionally and understand your responsibilities.
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Your personal development: How to continuously develop your knowledge and skills.
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Duty of care: Your legal and ethical obligations to act in the best interests of individuals.
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Equality, diversity, inclusion and human rights: How to ensure fair treatment and respect.
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Work in a person-centred way: How to provide care that is focused on the individual's preferences and needs.
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Communication: How to communicate effectively and compassionately.
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Privacy and dignity: How to protect the privacy and dignity of individuals.
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Fluids and nutrition: How to support individuals with their food and fluid intake.
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Awareness of mental health and dementia: Understanding mental health conditions and dementia.
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Adult safeguarding: How to protect adults from harm.
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Safeguarding children: How to protect children from harm.
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Basic life support: How to provide basic life support.
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Health and safety: How to maintain a safe working environment.
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Handling information: How to manage and record information correctly.
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Infection prevention and control: How to prevent the spread of infection.
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Awareness of learning disability and autism: Understanding the needs of individuals with learning disabilities and autism.
Diploma in Health and Social Care Level 2
Diploma / NVQ 2:
A Level 2 Diploma in Health and Social Care covers core knowledge and skills for working in the sector, including communication, equality, diversity, and safeguarding. It also includes practical training on topics like health and safety, personal development, duty of care, and person-centred approaches. The curriculum often includes a range of optional units, such as dementia awareness, mental health, or infection control, allowing learners to tailor the qualification to their interests.
Core topics and skills
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Communication: Learning to communicate effectively in care settings.
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Health and Safety: Understanding and implementing health, safety, and well-being practices.
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Equality and Inclusion: Promoting equality, diversity, and inclusion in care.
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Safeguarding: Safeguarding vulnerable adults and children in care settings.
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Personal Development: Developing the skills and knowledge for professional growth.
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Duty of Care: Understanding your responsibilities and the importance of a duty of care.
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Person-Centred Approaches: Learning to provide care that is tailored to the individual's needs and preferences.
Optional units for specialization
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Dementia Awareness
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Mental Health and Well-Being
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Infection Prevention and Control
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End of Life Care
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Nutrition for Health and Social Care
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Supporting individuals with learning disabilities
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Moving and positioning individuals
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Common Care Disorders
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Anatomy and Physiology for Health and Social Care.
Diploma in Health and Social Care Level 3
Diploma / NVQ 3:
A Level 3 Diploma in Health and Social Care covers a range of topics including human growth and development, safeguarding, health and safety, communication, and equality and diversity. It equips students with the knowledge and skills to support individuals with various needs, and prepares them for entry-level roles or further study. Key areas also include specific skills like administering medication or working with vulnerable groups, as well as an understanding of the legal and ethical responsibilities in the sector.
Core subjects
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Human growth and development: Understanding the life stages and how they affect individuals.
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Equality, diversity, and rights: Promoting equality and respecting individual rights within care settings.
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Safeguarding: Protecting vulnerable individuals from harm.
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Health and safety: Ensuring a safe working environment and safe practices.
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Communication: Developing effective communication skills for working with clients and colleagues.
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Person-centred care: Providing care that is tailored to the individual's needs and preferences.
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Principles of health and social care: Understanding the foundations of the sector, including legal and ethical frameworks.
Specialized skills
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Supporting individuals with disabilities: Learning to assist people with physical, emotional, and social needs.
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Administering medication: Acquiring the skills to manage medication safely.
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Working with specific conditions: Gaining knowledge about conditions like dementia, stroke, and diabetes.
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Promoting public health: Understanding how to encourage good health practices in the community.
Practical application
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Work experience: Learners are typically required to complete a placement to gain practical experience in a real-world setting.
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Reflective practice: Developing the ability to reflect on and improve your own practice.
Career and educational progression
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Career opportunities: This qualification can lead to roles such as Care Assistant, Support Worker, or Healthcare Assistant, and can be a pathway to supervisory positions.
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Higher education: The diploma is often recognized by universities and can support an application for a higher-level degree in health and social care or a related field.
Diploma in Health and Social Care Level 5
Diploma / NVQ 5:
A Level 5 Diploma in Health and Social Care covers management and leadership skills, essential for roles like care manager or supervisor. Key topics include safeguarding, health promotion, communication, risk management, and developing policies and procedures. The qualification prepares individuals for senior roles and provides a pathway to further academic or professional development.
Core areas of study
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Leadership and Management: Focuses on managing teams, supervising staff performance, and leading the vision and future direction of services.
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Safeguarding and Protection: Covers the legal frameworks and practical skills for protecting vulnerable individuals, including policies, procedures, and staff training.
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Health and Social Care Operations: Addresses managing services, such as residential or domiciliary care, and developing strategies for improvement and innovation.
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Health Promotion and Education: Involves understanding health inequalities, planning and designing health education campaigns, and promoting public health initiatives.
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Communication and Collaboration: Emphasizes effective communication, professional supervision, and partnership working within and between organizations.
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Risk Management and Governance: Includes units on managing risks, understanding legal and ethical responsibilities, and ensuring effective governance.
Career and academic pathways
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Career Advancement: The qualification is designed to equip students for management roles such as care manager, team leader, or specialist manager.
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Academic Progression: It can provide a foundation for further study, potentially allowing direct entry into the second or third year of a degree program.
Dementia Interpreter Training
The Virtual Dementia Tour (VDT) covers the physical and sensory challenges of dementia through an immersive simulation, helping participants understand the daily struggles of individuals with the condition. It simulates sensory changes like distorted vision and hearing loss and physical effects such as difficulty with fine motor skills, which are then followed by a debrief to discuss the experience and learn strategies for better communication, person-centered care, and environmental adaptation.
Simulation experience
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Sensory and physical changes: The tour uses specialized equipment to replicate symptoms of dementia.
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Vision: Goggles are used to create distorted vision, with some colors appearing dark except for red.
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Hearing: Headphones may play loud noises or music, making it difficult to hear speech.
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Touch: Special insoles and gloves can simulate neuropathy and a loss of sense in the extremities.
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Daily tasks: Participants are asked to perform simple, everyday tasks in this altered sensory environment to highlight the confusion and disorientation that can occur.
Debrief and learning outcomes
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Understanding behaviors: The tour helps people understand the behaviors and needs of those with dementia by experiencing a fraction of their daily challenges.
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Communication strategies: Participants learn how to communicate more effectively with individuals who have dementia.
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Environmental adaptation: They also learn how to create environments that better support people with dementia.
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Empathy and stereotypes: The experience aims to increase empathy and challenge common stereotypes about the condition.
Dementia Interpreter Training
The Dementia Interpreter course covers how to translate the "language of dementia" by interpreting behaviors, actions, body language, and noises as forms of communication. Key topics include understanding the impact of communication changes, learning how to decipher non-verbal cues, and gaining practical skills through experiential modules that simulate communication barriers. After completion, participants can contribute to the Dementia Dictionary and connect with a global community of other interpreters.
Course content and topics
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Understanding dementia and communication: The course explores the effects of dementia on communication from both the individual's and the caregiver's perspective.
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Interpreting non-verbal cues: A core focus is learning to translate body language, actions, noises, and behaviors as forms of communication.
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Experiential training: Delegates experience communication barriers firsthand through modules that temporarily impair senses like sight and hearing, helping them understand the challenges people with dementia face.
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Practical skills: The training provides practical techniques for making simple adjustments to communicate more effectively and deciphering what a person is trying to express.
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Connecting with a community: Upon completion, participants gain access to a global forum and contribute to the Dementia Dictionary, which helps translate the "language of dementia" for others.
Who the course is for
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Professionals in the care industry, such as staff, nurses, and doctors.
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Family members and friends who want to better support loved ones with dementia.
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Anyone interested in finding the best ways to support people with dementia.